Terms and Conditions
Logan’s Plate Limited a private limited company registered in England and Wales, number 10943679. Our registered office is Logan’s Plate Limited, 24 Fontayne Avenue, Romford, RM14NR. We produce and deliver baby and toddler meals which are purchased on www.logansplate.com “Site”. These Terms and Conditions are to be entered into between Logan’s Plate Ltd “Us” and the customer “You”.
Logan’s Plate Ltd provides fresh and where possible organic baby and toddler food. If for any reason unused meals do not meet Your expectations You must contact us within 24 hours of receipt of your order by emailing firstname.lastname@example.org. We will offer an appropriate refund as long as it can be shown that the meals you were charged for were not provided as they should have been. We reserve the right to require the return of any meal for testing.
In case of any fault or defect with meals, Logan’s Plate will contact customers and advise of any action to be taken.
Our delivery service is only intended for people residing within mainland UK, We do not accept orders for delivery to NI, Scottish Highlands & Islands, Channel Islands, Isle of Mann, Isle if Wight and Scilly Isles unless expressly agreed between Us and You.
3. PAYMENT AND ORDERING
All payments must be made using a Debit or Credit Card via our payment provider Stripe.
The price of meals will be as quoted on Our Site. Meal prices and delivery charges are liable to change at any time, but changes will not affect orders for which we have already sent you the Order Confirmation.
After placing an order on our Site you will receive an email from our payment provider Stripe confirming if your payment was successful or not. Please note that this is not your Order Confirmation. We will send a separate Order Confirmation email which will list all meals ordered, a order reference number and your delivery date.
In the event that we are unable to fulfil part or all of your order, we will contact you before your expected delivery day with an alternative solution. This could be but is not limited to a refund or alternative meal option.
In order to complete an order on Our Site you must fulfil the minimum order amount which is explained in the online checkout section. We reserve the right to amend the minimum order at any time without prior notice to you.
We reserve the right at our absolute discretion to postpone or not to fulfil your order at any time without giving any reasons for our decision.
Your order will be fulfilled by the delivery date set out in the Order Confirmation.
Any delivery windows stated are an indication, and not a guarantee of delivery within these hours. We reserve the right to deliver your meals at any point on the day of delivery set out in the order confirmation.
Our meals are perishable therefore are delivered in environmentally friendly boxes with Woolcool lining and Sorba Freeze ice packs to maintain the correct temperature to keep the meals fresh. We recommend that meals are kept in these boxes for a maximum time of four (4) hours before being put into customer fridge or freezers. Failure to follow this recommendation may result in the meals no longer being suitable for consumption. Logan’s Plate will not be responsible for any damages or illness incurred by this failure.
Delivery will be completed when we, or our authorised courier company, deliver the meals to the address you gave us. If no one is available at your address to take delivery, We, or our authorised courier company, will follow the delivery instructions provided to us by you. If no leave safe instructions are specified, the order will be left on the property by the front door.
The leave safe location specified by you must be within the area of the delivery address and shall be accessible to Us or the courier. We will endeavour to follow any delivery instructions you provide but this cannot be guaranteed.
You are fully responsible for any damages or losses due to any ambiguity regarding the safe spot specified by you. We are not obliged to review the safe spot as to its general suitability.
Logan’s Plate’s obligation to deliver the meals shall be fulfilled once we or the courier delivers the meals via a personal handover or within an area of the property.
Once the delivery is completed, according to the preceding paragraph (i.e. personal handover to customer, left in a safe spot as specified by the customer or considered safe by Us or authorised courier company,) the risk of any damage or loss of the meals will be with the customer. Logan’s Plate shall not be held liable for any damage, defect or loss which may occur thereafter.
Refusal of the delivery does not negate the charge. We will not be liable for any losses sustained by the customer relating to a refusal of delivery by Us or our authorized courier company.
4.7 CLICK & COLLECT
If You choose to collect your order from any of our approved locations, You agree to collect it during the times and days listed here and/or as agreed with Us. Failure to collect your order during the agreed time will result in it being destroyed and any payments made will not be refunded.
5. CANCELLATIONS OR POSTPONEMENT
If you wish to cancel or postpone your order you must do so by 12 Noon the day before the delivery date stated on your Order Confirmation email sent by us. Cancelling your order may incur a charge. Postponing your order will be without any additional charges.
To cancel your order call us on 0203 002 8486 by 12 noon the day before your confirmed delivery day.
No liability will be accepted by the Company for any delay in performance of the contract or failure to perform Our obligations with the Customer, if that delay or failure to perform is wholly or partially due, but not limited, to any of the following: Act of God, War, Acts of Terrorism, Fire, Civil Commotion, Restriction by Government or other competent authority, Strike, Riot, Accident, Failure in supplies or to any cause whatsoever beyond our control. In such an event, We reserve the right to cancel or suspend Our Service without incurring any liability to You.
6.2 In any event, and notwithstanding anything contained in these Terms and Conditions (except in the case of fraud), Our liability in contract, tort (including negligence or breach of statutory duty) or otherwise by reason of or in connection with these Terms and Conditions (except in relation to death or personal injury caused to You by Our negligence) shall be limited to the price paid for the goods and the cost of delivery of those goods. Nothing in these Terms and Conditions will restrict any of your statutory rights.
We may offer discount promotions and other types of voucher (Voucher). The unique code is required to be entered into the discount code box within the shopping basket to be activated. Use of such code will be deemed to confirm your agreement to these terms and conditions and any special conditions attached to the discount promotion.
Any discount promotion may only be used by its Holder and may not be copied, reproduced, distributed or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval.
We reserve the right to withdraw or deactivate any discount promotion or Voucher for any reason at any time.
7.4 REFER A FRIEND
Our Refer a Friend policy entitles an existing customer and their friend to one free meal added to their next order. Next order is the order after the one placed with the referrer quoted. To qualify, both parties must have ordered at least once from Us. The same referrer can only be used once by the referee, we will not award the free meal for referrers who have been quoted before. The friend must enter the name of the person who referred them to Us in the “Friends Email” box during checkout. The referrer and referee will both receive one free meal in their next full price order. Only one free meal per order cycle will be awarded. If there are multiple referrals during an order cycle the free meal will be awarded at each new order until all have been fulfilled. Refer a friend is not to be used in conjunction with any other offer/discount. The free meal will automatically be added to your order and it will be the meal of the lowest value.
7.5 PHOTO SHARE DISCOUNT
Our photo share offer gives an existing customer the chance to earn £10 off their next purchase of a box meals. This discount can only be used once by a customer and can only be redeemed after they have shared picture(s) either directly with US for use on our social media and website or by sharing on their own social media and tagging US using our social media handles. Once either of these actions have happened, the customer must contact us with their order number and full name and we will issue their unique discount code.
8. INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our site, whether registered or unregistered, and in the material published on it. These works are protected by copyright laws and all such rights are reserved.
You must not use any part of our copyright materials for commercial purposes without first obtaining a licence to do so from us and our licensors.
We encourage you to post comments about Logan’s Plate to any website, blog or social media network. However you must ensure that any comments or reviews are considered to be fair and represent your true opinions. By ordering You authorise us to use any comment or review you have made about our meals on our site and in any advertising or social media outlets.
9. OUR RIGHTS
9.1 We reserve the right to:-
9.1.1 change, modify, substitute or remove any item, without prior warning, on the Website.
9.1.2 change Prices, goods and availability of products at anytime.
9.1.3 refuse service to any customer; and
9.1.4 amend these terms and conditions without notice.
9.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance, new facilities or services or repair or for reasons beyond our control. We shall not be liable for any costs which You may incur.
10.1 These Terms and Conditions constitute to the fullest extent permitted by law the whole of the agreement between You and the Company with regard to the use of the Website and the Service.
10.2 These terms and conditions are governed by the Laws of England. Under English law, we may not accept orders from anyone who is under 18 years of age.
If you have any questions concerning these Terms and Conditions, please contact us by emailing email@example.com.